RETURN & REFUND POLICY

1. Carley cosmetics products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to [email protected], within 24 hours of the order delivery. We would require 48-72 hours to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. You will be eligible for full refund without incurring any additional charges if it is the case of:
   • Package has accessories missing.
   • Damaged or broken bottles/pack.
   • Wrong product delivery.
   • Expired product delivery.
5. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
6. Returns will not be accepted if:
   • The product is damaged.
   • It is without invoice.
   • It is with tampered batch number and price
   • It is without its original packaging
7. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
8. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
   • Failure to provide adequate information about the case.
   • Failure to provide snapshots of the Invoice, packet and box (if any).